Thursday, June 21, 2012

Public notice declares service outage to PSWID customers in Pine

June 20, 2012
Dear Pine Strawberry Water Improvement District Customer:
As you are probably aware, the PSWID is experiencing a service outage resulting from a combination of mechanical issues, drought conditions and increased demand that are preventing water delivery to approximately 1,000 customers in the Pine section of the community. Here is the latest information available.
Water quality and who is affected
District officials say there is no evidence that the Pine Strawberry water supply is not safe. As a precautionary measure, however, homes and businesses in the affected area should refrain from using water for any purposes until the situation is resolved.
This restriction is for the Pine section of the community only; customers in Strawberry are not affected.
The list of affected Pine neighborhoods can found at The list remains unchanged from yesterday’s public notice.
The health language included in yesterday’s communication was provided in accordance with guidelines from the Arizona Department of Environmental Quality and our responsibility to take a cautious approach to water quality following water outages.
Corrective and safety measures
District employees are working diligently to correct the mechanical issues. Replacement parts have been ordered and are being installed, including replacement of two primary booster pumps in the system, which is already producing positive results.
We also have brought in additional workers from nearby communities as well as subject-matter experts to assist local staff. Staff members also are examining the entire system in detail to determine if there are any other water losses occurring.
Because pipelines in parts of the system were without water, it is necessary to chlorinate and disinfect these lines once water service has been restored. We are in the process of performing this procedure now. This is the same procedure that is used whenever a water line is repaired following a break. Once normal flow is restored, staff members will collect and analyze numerous water samples before giving clearance for consumers to resume normal use, erring on the side of caution to ensure that the public’s health and safety are protected.
With progress being made on resolving the mechanical issues, we will conduct water quality testing in the affected areas on Thursday June 21. The test results will be available on Friday. We will provide an update at that time.
Everyone needs to conserve
Because the outage has occurred at a time when dry conditions and high temperatures have increased demand that further strains the water system, ALL PSWID customers are being asked to practice conservation measures, eliminating all non-essential water uses such as watering lawns, car washing, filling swimming pools, etc., until further notice. Also please be on the lookout for any leaks or running water, and report any instances to the PSWID Office immediately.
Where to get water
PSWID has made arrangements to provide bottled drinking water to customers in the affected areas. It can be picked up from 7 a.m. to 8 p.m. at the PSWID office, 6306 West Hardscrabble Rd
If your home or business is outside the affected area, there is currently no need for supplemental drinking water and PSWID asks that you refrain from obtaining available bottled drinking water to help ensure it is available for those who need it.
Where to get more information
• PSWID website:
• PSWID office: (928) 476-4222
• Gila County Health Services: (928) 402-8802
• Arizona Department of Environmental Quality: (800) 234-5677

No comments:

Post a Comment